Tuesday, July 6, 2010

HHCAHPS Timeline and "Dry Run"

Q3 of 2010 has finally arrived. And with its arrival comes the CMS Requirement for HHCAHPS compliance--to complete at least one month as a "Dry Run" with a CMS Approved HHCAHPS vendor during 3rd Quarter.

The purpose of a Dry Run is just like any dress rehearsal, to make sure that all systems are a go. A description found on CMS's website  is as follows:

"Agencies will be required to conduct a dry run for at least 1 month in third quarter CY 2010, and to begin data collection on an ongoing basis in October 2010. The dry run can be for any month during third quarter 2010 and can be for 1, 2, or 3 months.... agencies will be required to submit dry run data from the third quarter of CY 2010 to the Home Health CAHPS Data Center by 11:59 p.m. Eastern Standard Time on January 21, 2011.....Dry run survey results will not be publicly reported...."

I recommend you find your vendor as soon as possible, and conduct a dry run. The documented benefit of conducting a dry run is to make sure all systems work properly--but for you as an agency, the benefit is far more important. Though you  may know how you are performing on other customer satisfaction surveys, it would be highly beneficial to know how you are doing on the HHCAHPS survey so you can make any changes necessary to the quality of care you give.
For additional information, contact one of our HHCAHPS experts at 877-532-1233, or info@mycahps.com. 

Craig Christiansen

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